Products and Ordering Policies

The Cutting Edge Flag Company services all your flags and promotional advertising needs.

Some of our products, such as flags, pennant strings, and banners may be ordered online with a credit card through Pay Pal.  If you prefer, you can always order by telephone. Our sales staff is always ready to answer any of your questions and place your orders. Our office is open Monday through Friday from 9:00am to 5:00pm Central Standard Time.

If you would like more information, wish to order a sample or purchase a product, please contact our office or sales representative.  You may contact our office by email, phone or fax, and a sales representative for your area will gladly assist you.

Flag colors shown on any color chart may vary depending on monitor settings. You may order sample color swatches (free) for a nominal flat rate ground ship charge.

We can assure you that all of our products are of the best quality available.

Our website is our catalog.  If you do not see the item you need on our website, please contact us and we can usually find what you’re looking for.

Our Motto: “You Need It – We Find It”

We use several manufacturers and our prices are primarily much lower than their catalog pricing.

Because we receive special pricing, you get Lower Prices!

This is what sets us apart from other companies, and makes us a true Discount House.
Pennant Strings
We have the largest assortment available of pennant strings and streamers.
No minimums!
Choose from stock combinations, or your own custom combination of available stock colors at no extra charge.
We can mix any color combination you need whether we show it or not,
as long as the pennants are made in those colors.
Colors that are not in our stock colors are considered custom printed.
Because we believe in quality products, all of our pennant strings are made in the USA.
Free Shipping in the Continental U.S. on Pennant String orders over $50 – UPS Ground
$10 shipping in the Continental U.S. on Pennant String orders under $50 – UPS Ground
*Call For orders needing special shipping instructions, air delivery or outside the continental U.S.*
UPS Ground is Standard Shipping
We also ship to Canada, American Samoa, & the Caribbean
Pennant Strings are measured from end to end. For example; if the size is indicated as 100′,
there are approximately 90′ – 94′ of actual pennants and 6′ – 10′ of tie offs, thus equaling 100′.
There is a 20% restocking fee on all returned stock orders, plus shipping costs. Custom color combinations are not returnable.

Custom Printed Pennant Strings are available in spot or full color print; single or double sided.

There is a 5 string minimum order for  custom printed pennant strings   Production time after art approval averages 5-10 business days after art approval.
Flags
No Set-Up Charges or Minimum Orders
Our flags are made from 200 Denier Nylon or two-ply polyester – Completely Made in the USA!
We use ink from DuPont, USA Made – UV Resistant.
We have up to 56 vat dyed stock colors for you to choose from and combine at no extra charge.
Apples to apples, our prices are of the lowest in the U.S.A. and Canada.

Free Shipping in the Continental U.S. on Flag orders over $50 – UPS Ground
$10 shipping in the Continental U.S. on Flag orders under $50 – UPS Ground
*Call For orders needing special shipping instructions, air delivery or outside the continental U.S.*
UPS or Fed EX Ground is Standard Shipping.
We also ship to Canada, American Samoa, & the Caribbean. Shipping costs applied. We never add a handling charge.
Normal production on solid colored, or panel flags is 1-3 business days. When you choose the color/ color combinations, it is considered a custom order.

Normal production on Stock Printed Design flags is 2-5 business days.
Normal production on Custom Digital printed flags is 5 business days – After art approval.
All printed flags are tailored and printed to your specifications, therefore considered custom.
All Custom Made orders (solid colors, panel flags and custom digital printed flags) cannot be cancelled or returned once production starts.

Custom digital printed flags may be printed single sided reverse ( the back is a reverse or mirror image of the front), or double sided.
Double Sided Flags are two flags printed and sewn back to back, with a liner between. Front & back image looks the same.
We charge by the size of the flag, not the by the number of colors.
Rush orders are available for extra charge. Contact your sales representative for information.
There is a 20% restocking fee on all returned stock orders, plus shipping costs. Custom color combinations are not returnable.

There is no specific warranty for flag lifespan due to the varied weather conditions where they may be flown. Average lifespan is 4-6 months or longer.

Teflon thread reinforcement is recommended for windy or marine environments to help prevent frayed edges for $1.00 per linear foot.

Exception
If you require a less than USA quality custom made flag, for a quantity of 50 or more, we do have a source to order imported flags.
These imported flags have a higher standard specifications than most imported flags, therefore, last longer than most imported flags.
We go to great lengths to be as close as possible to US Standards as possible.
Production time for imported flags is approximately 10-15 business days. Plus shipping time.
NOTE – Standard Production for USA custom made flags is only 5 business days.

Artwork for Flags,  Pennant Strings, Banners, Apparel and Promotional Products
Preferred Artwork formats:  .pdf, .eps, or Adobe Illustrator CS 6 or below (.ai)  – Vector format
If your file is in .Jpeg or .gif file, art needs to be minimum of 300dpi at 1:10 scale (1in = 10in) for a 3’x5’ flag to guarantee a clear image.
We will try and match colors as closely as possible. For specific colors, PMS (Pantone) Solid Coated colors are required.
If PMS Solid Coated colors are not supplied in writing, or in the artwork, we cannot be held responsible for color matches
once the item is manufactured.
CMYK colors do not always print exact on Pantone specific printers. Example: Blues will look somewhat Purple
Therefore, send artwork in Pantone, (PMS), when possible. We will do our best to convert CMYK to PMS if required.
Fonts need to be set in Outlines, (Curves), or you will need to include font files in email.
With our digital process, the ink actually becomes part of the flag, and is  heat sealed in.
Artwork that needs to be redrawn into vector artwork can be done for a nominal fee.